Warranty Policy
Warranty Policy
At Outdoor Longevity, we stand behind the quality of every product we sell. Please review the warranty terms below for your purchase.
General Warranty Coverage
All products sold by Outdoor Longevity are covered by the manufacturer's warranty. Warranty periods and coverage vary by product and brand. Please refer to the documentation included with your product for specific warranty details.
Hot Tubs & Saunas
Hot tubs and saunas typically carry a manufacturer's warranty covering structural components, shell, and mechanical parts. Coverage periods vary — please contact us for details specific to your model.
Pergolas & Shade Structures
Cedar wood pergolas and shade structures are warranted against defects in materials and workmanship. Natural weathering, fading, and normal wear are not covered under warranty.
Fire Pits & Outdoor Furniture
Fire pits, outdoor furniture, and accessories are covered against manufacturing defects. Damage caused by misuse, improper assembly, or exposure to the elements beyond normal use is not covered.
How to Make a Warranty Claim
To initiate a warranty claim, please contact us with the following information:
- Your order number
- A description of the issue
- Photos or video of the defect
We will work with you and the manufacturer to resolve your claim as quickly as possible.
Contact Us
For warranty questions or to start a claim, please reach out to our support team. We're here to help.
